• Order Cancellation

If the order has not been shipped, we accept requests to cancel the order. After the order is cancelled, the refund will be returned to the account you used to place the order.
Please note that we cannot cancel your order if it has already been shipped. If you need to cancel your order, please contact us info@undefinedesign.com before the order is shipped.

• Free Exchange Policy

If the product is damaged severely in shipping ,You don't even need to return and we will send you the exchange items for free. We hope this will help you get a super convenient shopping experience.

• Return/Exchange Policy

1.U&D's responsibility

We are responsible for all the following defective items within 30 days : If the product is damaged in shipping, the product has quality problems, etc.

2.Handmade Jewelry
All jewelry items marked as "handmade" are carefully crafted by hand, featuring original designs and genuine gold and silver materials. Once an order is placed, we do not accept cancellations without a valid reason after 24 hours.

3.Shipping and Address Issues
We ship globally, and many orders are processed via third-party forwarding companies. If an order is lost due to incorrect address information, insufficient address details, or failure to answer phone calls, we will not provide free replacement. It is the customer’s responsibility to ensure the shipping address is correct and complete.

4.Fragile Items (e.g., 3D Printed and Glass Products)
For fragile items such as 3D printed products or glass items, we highly recommend that customers record an unboxing video. If there is damage during shipping, you will need to provide evidence for a possible replacement.

5.One-Time Replacement Policy
We offer only one replacement per order. We do not provide second replacements for free.

6.Return and Refund Policy

We offer a 7-day no-reason return and refund service. However, customers are responsible for the return shipping cost. Please ensure the returned package is securely packed and includes all original packaging, accessories, and gifts.

• The Return Process

1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received and Unboxing Inspection→6.Quality Inspection Passed and Release refund within 5 business days

Submitting return request by dropping an email. our email:info@undefinedesign.com
Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within 1-2 business day)Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.

Upon receiving the returned package, we will conduct a quality check within 48 hours. If the product passes inspection, a refund will be processed and should be reflected in your account within 5 business days.

Please note:

1. We do not accept returned packages without prior notification.
2. We do not accept packages returned via Cash on Delivery (COD).
3. Do not return the package to the shipping address on the shipping label, as we will not be able to receive it. In such cases, no refund will be issued.